Return & Exchange Policy (All Sales Final)

No Returns. No Refunds. All sales are final. We do not accept returns or provide refunds except where required by law.

When We’ll Make It Right (Replacement or Store Credit Only)

If your order arrives incorrect, damaged, or defective, contact us within the time frames below. Upon verification, we may offer either:

• a like-for-like replacement, or

• a store credit.

How to report an issue

• Email: info@plattersandco.com

• Include: order number, clear photos of the product and packaging, and a brief description of the issue.

Deadlines to report

• Perishable items (e.g., food, grazing products, flowers): within 24 hours of delivery or pickup.

• Non-perishable merchandise (e.g., accessories, gift items): within 7 days of delivery or pickup.

Do not ship any items back unless we specifically instruct you to. Items sent without prior approval will be refused.

Eligibility Requirements

For a replacement or store credit (when approved):

• Items must be in the same condition received, unopened/unused, with tags and original packaging (applies to non-perishables only).

• A receipt or proof of purchase is required.

• For perishable items, we require photos and may request additional information for quality review.

Non-Replaceable / Non-Exchangeable Items

We cannot replace or issue store credit for:

• Perishable goods (including all food and grazing products) except when defective or incorrect on arrival.

• Custom or personalized items.

• Personal care goods (e.g., beauty items).

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards.

If you’re unsure whether your item qualifies, email info@plattersandco.com before taking any action.

Shipping Damage

If your package arrives visibly damaged, photograph the box and contents immediately and contact us within the deadline above. This helps us work with the carrier and resolve your issue faster.

EU Customers — 14-Day Cooling-Off (if applicable)

If your order is shipped into the European Union, you may have a 14-day right to cancel certain purchases for eligible non-perishable, non-custom items, starting the day you receive the goods. Perishables and custom items are typically exempt. Where the cooling-off right applies, we’ll process your cancellation as required by applicable law.

Contact

Questions? We’re here to help: info@plattersandco.com