Shipping policy

Delivery Policy (No Pickup • No Mail Shipping)

Last updated: October 15, 2025

Company Information
Platters & Co (“we,” “us,” “our”)
8100 Belvedere Road, Unit 12, West Palm Beach, FL 33411, United States
info@plattersandco.com • +1 (786) 488-5900
EIN: 994418697

1) What We Offer

  • Local delivery only. We do not offer in-person pickup or mail/carrier shipping at this time.

  • Orders are delivered by our team or vetted delivery partners.

2) Service Area — Palm Beach County

We currently deliver to the following cities in Palm Beach County, Florida:

  • Boca Raton

  • Delray Beach

  • Boynton Beach

  • Lake Worth

  • Wellington

  • West Palm Beach

  • Palm Beach

  • Palm Beach Gardens

If you need delivery just outside these areas, email info@plattersandco.com with your address before ordering. Extended-range accommodations may be possible at our discretion.

3) Delivery Windows & Scheduling

  • Select an available delivery date and time window at checkout.

  • We aim to deliver within your selected window; traffic, weather, or access issues may cause minor variances.

  • Same-day delivery is not guaranteed; for events and grazing items, please order 24–72 hours in advance.

4) Processing & Lead Times

  • Orders placed after our daily cutoff may be processed the next business day.

  • Perishable/custom items may require additional lead time; see the product page or checkout for specifics.

5) Delivery Fees & Minimums

  • Delivery fees and any order minimums are calculated and shown at checkout based on your address and cart.

6) Recipient Availability & Handoff

  • Ideally, someone is available to receive the order during the selected window.

  • Contactless drop-off is available on request; we may capture photo proof of delivery.

  • If the recipient is unreachable after reasonable attempts (e.g., 10 minutes at the address/phone provided), we will:

    1. attempt to call/text; then

    2. leave the order in a safe location (with photo proof) or return the order if no safe option exists.

  • A re-delivery fee may apply; perishables may be forfeited if a successful handoff is not possible.

7) Perishables & Temperature Control

  • Many items are perishable. We use appropriate insulation/ice packs when needed, but product care becomes your responsibility once delivered.

  • Please refrigerate or serve promptly according to item instructions. We are not responsible for quality issues due to delayed retrieval, improper storage, or prolonged exposure after delivery.

8) Address Accuracy & Access

  • Enter your full address, unit/suite, gate codes, concierge details, and a reachable phone number at checkout.

  • We are not responsible for delays or failed deliveries due to incorrect/incomplete addresses or restricted access (gates, security, no safe drop-off area).

  • Address changes after dispatch may require a re-route or re-delivery fee.

9) Weather, Traffic & Events

  • Severe weather, road closures, or local events can impact delivery times.

  • If we anticipate a significant delay, we’ll contact you with an updated ETA or alternatives.

10) Changes & Cancellations

  • Request changes (address, date/time, delivery instructions) before your order enters preparation/dispatch (ideally 24 hours prior to your window).

  • Event and custom items may be non-cancelable once preparation begins.

  • Any credits (if applicable) are governed by our Return & Exchange Policy (All Sales Final).

11) Failed Delivery & Re-Delivery

A delivery is considered failed if the recipient is unreachable, access isn’t possible, there is no safe drop-off, or the address is incorrect/incomplete.

  • Perishables cannot be restocked or re-sold and may be forfeited for safety reasons.

  • If re-delivery is feasible the same day, a re-delivery fee may apply.

12) Holiday & Peak Periods

  • Delivery windows may be limited and fees may vary on holidays and peak dates.

  • Book early for special occasions.

13) Delivery Confirmation

  • We may send delivery confirmation by email/text and photo proof when a contactless drop-off is requested or required.

14) Questions or Special Requests

Need help coordinating a specific window, larger order, or venue drop-off?
Contact info@plattersandco.com or call +1 (786) 488-5900 with your order number and details.

 

Note: This Delivery Policy is part of our Terms of Service and should be read together with our Return & Exchange Policy (All Sales Final) and Privacy Policy.